Returns Policy

Arc Health Nutrition Free Returns Policy

At Arc Health Nutrition, we offer a hassle-free returns policy for our UK customers. You can return any product for a full refund, provided the return is made within 30 days of purchase. To qualify for a refund, items must be unopened, undamaged, and in their original packaging.

To initiate a return, please reach out to our customer service team by calling 01933 229561 or emailing 

Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service.

Refunds will be processed via the original payment method within 10 working days of receiving the returned items.

Lost or Damaged Parcels

If you encounter any issues with lost or missing products from your order, please contact our customer service team promptly. Lost parcels must be reported within 30 days of the dispatch date. We cannot be held responsible for any loss if it is not reported within this timeframe. We strive to ensure your items arrive in perfect condition. However, if you receive a damaged item, contact our customer service team with details of the damage. We will be happy to offer a refund or replacement once the damage is verified.

Please note that products marketed as 'short dated' and sold at a discount are not eligible for returns unless they are damaged.