Returns Policy

Understanding Our Returns Policy

Arc Health Nutrition Free Returns Policy

At Arc Health Nutrition, we offer a hassle-free returns policy for our UK customers. You can return any product for a full refund, provided the return is made within 30 days of purchase. To qualify for a refund, items must be unopened, undamaged, and in their original packaging.

To initiate a return, please reach out to our customer service team by calling 01933 229561 or emailing info@archealthnutrition.co.uk 

Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service.

Refunds will be processed via the original payment method within 10 working days of receiving the returned items.

Lost or Damaged Parcels

If you encounter any issues with lost or missing products from your order, please contact our customer service team promptly. Lost parcels must be reported within 30 days of the dispatch date. We cannot be held responsible for any loss if it is not reported within this timeframe. We strive to ensure your items arrive in perfect condition. However, if you receive a damaged item, contact our customer service team with details of the damage. We will be happy to offer a refund or replacement once the damage is verified.

Please note that products marketed as 'short dated' and sold at a discount are not eligible for returns unless they are damaged.

Eligibility for Returns

Our Returns Policy ensures customers can return products within 30 days of purchase, provided items are unused, in original packaging, and accompanied by a receipt or proof of purchase. This straightforward eligibility criteria helps maintain a smooth and transparent return process, giving customers confidence when buying. Items that are damaged, altered, or missing parts are generally not eligible unless due to a shipping error or manufacturer defect. Understanding these rules helps customers avoid confusion and ensures returns are processed efficiently under our policy.

How to Initiate a Return

Initiating a return under our Returns Policy is simple and customer-friendly. Customers can start the process online by filling out the returns form on our website or by contacting our customer service team directly. We provide clear instructions for packaging the product and include prepaid return shipping labels to facilitate a hassle-free experience. Timely communication and prompt responses from our team ensure that every return is handled with care and speed, making the return journey worry-free.

Refunds and Exchanges

Once we receive and inspect the returned item, refunds or exchanges will be processed quickly as part of our Returns Policy. Refunds are issued through the original payment method within 7 to 10 business days, depending on the bank. If you prefer, exchanges for another product or store credit can be arranged seamlessly. Our transparent policy provides reassurance and flexibility, empowering customers to shop confidently knowing that post-purchase support is a priority.