Return An Item
How to Return An Item: Simplified Steps for Customers
How to return an item
If you need to return an item, please follow these simple steps
30 day cooling off period
If you would like to return an item please notify us within 15 days of your order being delivered. You then have a further 15 days to return the item back to us. This gives you a maximum of 30 days in total to return an item.
You can contact us by completing the form on our contact us page, selecting 'returns' from the drop-down menu. Alternatively, you can notify a member of our Customer Care team on 01933 229561.
Please note that we are unable to accept returns for the following unless they are damaged or faulty:
- Perishable items.
- Baby Milks
- Unsealed items with a protective seal due to health protection or hygiene reasons.
- Medicinal products.
Please note, this does not affect your statutory rights.
Where do I send returns?
Once our Customer Care team have been notified, please arrange postage to:
Arc Health Nutrition, Returns Department, Unit 27, Leyland Trading Estate, Irthlingborough, Wellingborough, NN8 1RS, United Kingdom
Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service.
How long will it take to process my refund?
We aim to process your refund within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method.
Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.
Understanding the Return Policy
When you need to return an item, the first step is to fully understand the return policy of the retailer or seller. Each company has specific timeframes, conditions, and requirements for returning products. Knowing these details upfront can save time and prevent complications. Check if the item must be unused, in original packaging, or accompanied by a receipt. This clarity helps you prepare effectively to return an item without any issues.
Preparing Your Item for Return
Once you know the policy, properly preparing your item for return is crucial. Ensure the product is clean and repackaged securely to avoid damage during transit. Include all original accessories, manuals, and proof of purchase. Providing accurate information on the return form is important to process your return smoothly. Taking these steps shows respect for the seller’s process and often speeds up refund or replacement.
Submitting and Tracking Your Return
After preparation, submit your return request according to the seller’s guidelines—either online, by email, or in-store. Keep records of all communications and receipts related to your return. Use tracking services where available to monitor shipment progress and confirm that the returned item reaches the seller. Staying proactive ensures you can address any delays or issues promptly and complete your return an item experience successfully.