How do I cancel or amend my order?

How to Cancel Order and Amend Your Purchase

All orders will be dispatched within 24 hours by your selected delivery supplier (all orders placed on Fridays, weekends and public holidays despatched within 24 hours after the next working day).

If for any reason you wish to cancel or make a change to your order we advise that you contact us on info@archealthnutrition.co.uk we cannot guarantee that your order can always be cancelled or changed before it is despatched.

If you have placed an order in error and we cannot stop it being despatched, we will of course arrange a free-return and refund for any unwanted product(s).

Understanding When You Can Cancel Your Order

Knowing the timing and conditions for cancel order requests is important to ensure your changes are accepted. Most companies allow cancellations before the product is processed or shipped. If you attempt to cancel too late, the order might already be in transit or completed, which could make cancellation impossible. Usually, the best practice is to review your order immediately after purchase and act quickly. This increases your chances of stopping the transaction without additional fees or complications.

Steps to Cancel or Amend Your Order

To cancel order, start by logging into your account on the website or app where you made the purchase. Navigate to your order history and find the specific order you want to change. Many platforms offer a direct ‘Cancel’ or ‘Modify’ option for eligible orders. If this option is not available, contacting customer service promptly via phone or chat is recommended. Clearly explain your request to either cancel or amend your order, and provide necessary details such as order number and items involved.

What to Expect After Cancelling or Amending Your Order

Once you request to cancel order or amend it, you should receive a confirmation email or notification. This confirmation assures you that your request is being processed. If a refund is applicable, it typically takes a few business days to reflect on your original payment method. For amendments, updated order details or shipping information will be shared. Keep track of these communications and the new estimated delivery dates to avoid confusion or missed shipments.