Terms & conditions

Terms & Conditions

Please read these terms & conditions carefully before ordering any goods. Should you place an order, you agree to be bound by these terms and conditions set out herein and you accept our privacy policy available online. If you object to any of the terms and conditions set out in this agreement you should not place any orders on the website and leave immediately. By placing order you have agreed to these terms & conditions. Orders purchased through third party agents i.e. eBay, Amazon, etc. are subject to their terms and conditions in addition to ours.

  1. Definitions

Buyer – the person who buys or agrees to buy the goods from the Seller.

Conditions – the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

Goods – the articles which the Buyer agrees to buy from the Seller.

Price – the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.

Seller – means ARC HEALTH NUTRITION LTD based in the UK and registered in England No. 13607936

Web Site – ‘www.archealthnutritionltd.com’

  1. Conditions

2.1 These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or dispatch confirmation or any other document.

2.2 You may order Goods from the Website by submitting a completed order form through the checkout procedure.

2.3 Placing an order for Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.

2.5 After placing an order we will confirm receipt of your order by email to the address you have given.  This will be an acknowledgement of receipt of your order and does not indicate a contract exists between us. We will indicate acceptance of your order and hence a contract between us will exist when we send you an email to indicate the Goods have been dispatched (‘Dispatch Confirmation’).

2.6 The Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.

2.7 Although every care is taken to ensure the accuracy and quality of our Website content, there may occasionally be an error and Goods may be mispriced. In this event we will either:

2.7.1 contact you to ask if you wish to cancel the order or cancel the order and notify you of the price change, at our own discretion. We are under no obligation to supply goods at the incorrect price.

2.8 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

2.9 By ordering products from the website, you confirm
i) You are at least 18 years old; and
ii) You are legally capable of entering into a binding contract.

2.10 These Conditions may not be varied except by the written agreement of a director of the Seller.

2.11 These Conditions represent the whole of the agreement between the Seller and the Buyer.  They supersede any other conditions previously issued.

  1. Price

The Price shall be the price quoted on the Seller’s confirmation of order.  The Price is inclusive of VAT.
All prices are in UK pounds sterling and include VAT

  1. Payment

4.1 Payment of the Price shall be due at the time of order.

4.2 The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.

4.3 Payment Method. We accept all major credit and debit cards via PayPal.

4.4 Any error appearing on the Website we may correct or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

  1. Goods

The description and specification of goods in the Website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those Goods. The quantity and description of the Goods shall be as set out in the Seller’s Dispatch Confirmation.

  1. Warranties

The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the Dispatch confirmation.  [Except where the Buyer is dealing as a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977), all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded].

  1. Delivery of the Goods

7.1 Delivery of the Goods shall be made to the Buyer’s address.  The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.

7.2 The Seller undertakes to use its reasonable endeavours to despatch the Goods on an agreed delivery date, but does not guarantee to do so.  Time of delivery shall not be of the essence of the contract.

7.3 The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

7.4 If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for dispatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

  1. Acceptance of the Goods/Returns Policy

8.1 You can change your mind and cancel your order.

If order cancelled prior to dispatch there is no charge.

If order is cancelled after it has been dispatched then you are responsible for all postage charges including return postage will be your responsibility and will not be refunded.

8.2 If the order is defective, incorrectly dispatched or damaged in transit you MUST inform us in writing or e-mail at any time up to 14 days after your Goods have been delivered, the notification should state your order number and details of defect or damage. Where the Goods have been damage you must retain all packaging and paperwork, for our inspection. Goods should NOT be returned unless we authorise the return postage and agree to pay the charges. Once we have investigated the matter a full refund will be issued at our discretion.

8.3 Goods should be returned to us at the above address (Seller address in 1). The Goods should be returned in a good condition. We recommend the use of a Recorded Delivery Service.

8.4 You can no longer cancel your order once you have opened the product containers or used the Goods. However, your statutory rights remain unaffected concerning the quality of those Goods.

  1. Carriage of Goods

Carriage will be chargeable on all sales at the rate stated at time of order, orders over a value stated on homepage maybe posted free of charge, please check sales record at time of purchase. We will dispatch goods worldwide at our discretion and we may cancel order without obligation.

Carriage charges may change without prior notification; details are displayed at time of purchase.

  1. Disputes

All disputes which cannot be settled with the use of our internal complaint-handling procedure should be directed to Online Dispute Resolution, website: http://ec.europa.eu/consumers/odr/.