Privacy Policy

Privacy Policy for Arc Health Nutrition Ltd

Arc Health Nutrition Ltd is committed to protecting your privacy. If you have any questions or concerns regarding the use of your personal data, please contact us, and we will gladly assist you.

By using this site or our services, you consent to the processing of your personal data as outlined in this Privacy Policy.

Table of Contents

  1. Definitions
  2. Data Protection Principles
  3. Data Subject's Rights
  4. Data We Gather
  5. How We Use Your Personal Data
  6. Who Else Can Access Your Personal Data
  7. How We Secure Your Data
  8. Data Download and Data Deletion
  9. Cookies and Other Technologies We Use
  10. Contact Information
  11. Changes to This Privacy Policy

 

1. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation or set of operations performed on personal data.
  • Data Subject: A natural person whose personal data is being processed.
  • Child: A natural person under 16 years of age.
  • We/us: Arc Health Nutrition Ltd.

2. Data Protection Principles

We commit to the following data protection principles:

  • Lawful, Fair, Transparent Processing: Our processing activities have lawful grounds. We always consider your rights before processing personal data. We will provide you with information regarding processing upon request.
  • Purpose Limitation: Our processing activities fit the purpose for which personal data was gathered.
  • Data Minimisation: We only gather and process the minimal amount of personal data required for any purpose.
  • Time Limitation: We will not store your personal data longer than needed.
  • Data Accuracy: We will do our best to ensure the accuracy of data.
  • Data Integrity and Confidentiality: We will do our best to ensure the integrity and confidentiality of data.

3. Data Subject's Rights

The data subject has the following rights:

  • Right to Information: You have the right to know whether your personal data is being processed, what data is gathered, from where it is obtained, and why and by whom it is processed.
  • Right to Access: You have the right to access the data collected from/about you, including the right to request and obtain a copy of your personal data.
  • Right to Rectification: You have the right to request rectification or erasure of your personal data that is inaccurate or incomplete.
  • Right to Erasure: In certain circumstances, you can request for your personal data to be erased from our records.
  • Right to Restrict Processing: Where certain conditions apply, you have the right to restrict the processing of your personal data.
  • Right to Object to Processing: In certain cases, you have the right to object to the processing of your personal data, such as in direct marketing.
  • Right to Object to Automated Processing: You have the right to object to automated processing, including profiling.
  • Right to Data Portability: You have the right to obtain your personal data in a machine-readable format or, if feasible, as a direct transfer from one processor to another.
  • Right to Lodge a Complaint: If we refuse your request under the rights of access, we will provide you with a reason. If you are not satisfied with how your request has been handled, please contact us.
  • Right to the Help of Supervisory Authority: You have the right to the help of a supervisory authority and the right to other legal remedies.
  • Right to Withdraw Consent: You have the right to withdraw any given consent for processing your personal data.

4. Data We Gather

  • Information You Have Provided Us With: This includes your email address, name, billing address, home address, etc., necessary for delivering products or enhancing your customer experience.
  • Information Automatically Collected About You: This includes information automatically stored by cookies and other session tools, such as your shopping cart information, IP address, shopping history, etc.
  • Publicly Available Information: We might gather information about you that is publicly available.

5. How We Use Your Personal Data

We use your personal data to:

  • Provide our service to you, including registering your account, providing products and services, and communicating with you.
  • Enhance your customer experience.
  • Fulfil an obligation under law or contract.

We process your personal data on legitimate grounds and/or with your consent.

6. Who Else Can Access Your Personal Data

We do not share your personal data with strangers. Personal data about you is, in some cases, provided to our trusted partners to make providing the service to you possible or enhance your customer experience. We share your data with:

  • Our Business Partners: Delivery partners, to ensure the delivery of your items.

We disclose your personal data to third parties or public officials when we are legally obliged to do so.

7. How We Secure Your Data

We do our best to keep your personal data safe by using secure protocols for communication and transferring data, anonymising and pseudonymising where suitable, and monitoring our systems for vulnerabilities and attacks. We cannot guarantee the security of information but will notify suitable authorities of data breaches and inform you if there is a threat to your rights or interests.

8. Data Download and Data Deletion

To request the download or deletion of your data, please email us at info@archealthnutrition.com.

9. Cookies and Other Technologies We Use

We use cookies and similar technologies to analyse customer behaviour, administer the website, track users’ movements, and collect information about users to personalise and enhance your experience with us. You can control your cookies at the browser level.

10. Contact Information

Please contact us via email at info@archealthnutrition.com if you have any questions about our Privacy Policy or information we hold about you.

11. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy. The last modification was made on 19/04/2023.